PRICES

All prices on my website are in Euros and inlcude all taxes (except customs and import fees). 

The prices showed in the online shop are indicated in Euros, net amounts, all taxes included. Please note that all products sold by Thierry Suzan Photography via the online shop are not subject to VAT (Value Added Tax), whether they are destined for the French market or any other foreign mark.
For all purchases where the delivery address is located in a country other than France, the shipping costs mentioned only include the cost of packaging and the cost of the carrier’s service. They do not include any eventual taxes and customs clearance fees that the country for which the goods are destined may charge. The buyer is requested to check with the customs authorities of the destination country to evaluate these costs.

PAYMENT

Payment is possible directly on my website with Credit Card (VISA and MASTERCARD) thru a 3D secure payment system handle by Stripe.
Payment by wire transfer is possible and preferred for larger amount such as limited edition print order and/or order including several prints or items.
Please reach out and I’ll be happy to arrange his for you by filling out a form here : Contact Form

SHIPPING

Limited Edition Print:

Limited Edition prints are produced once your order is placed and will ship out as soon as production time is finished.

Production time :
– Fine Art Paper Print : 3/5 days
– Framed Print : 7/10 days

Books :
My books are shipped from France in a reinforced cardboard package using Chronopost or TNT depending on their final destination.

Shipping delay (for reference) :
– 1/3 days for shipping in France (5€)
– 3/5 days for shipping in Europe (15-20€)
– 5/10 days for shipping in the USA (30€)

Shipping for Europe and USA : 
3/5 days for books and paper prints and 5/7 days for framed print.

Shipping to the rest of the world is possible
please reach out to us by filling out the form here : Contact Form

Fine Art Paper Print will be carefully rolled in a reinforced tube and shipped to you. We highly recommend to bring your print directly to your framer and avoid any manipulations.

Framed prints will be shipped in a custom wood crate.

All my limited edition prints are shipped with Fed Ex Economy including insurance and tracking number.

Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery, and the number of items ordered, and in addition, your order may be delivered in separate shipments.

International orders are subject to customs and duty charges, depending on the destination country. These charges are payable upon arrival to the local administration by the buyer and are not included in the original purchase price or shipping charges.

All orders of limited edition prints are final and no refund is possible.

No refunds is possible on limited edition print !
Each sales are final !

Due to high cost of production and shipping we ask you to make sure that your order is final.

Please feel free to reach out anytime for any help with your order by filling out the form here : Contact Form 

We always make sure that you receive the product(s) you purchased and will keep you updated with your order status and tracking number when available.

LEGAL GUARANTEE

Check the condition of the delivered goods immediately upon delivery to exclude obvious material and manufacturing defects as well as transport damage.
In accordance with the law, you are obliged to notify us of any defects or faults in the delivered goods so that we can rectify them.

If by any mischance your product is damaged during shipping, please let us know with 2 days after reception, by emailing us with photos (product and package) and describe the damage.

We would send a new book to you or reproduce the print if damaged and resend it to you at no cost if the above steps are followed.

Thank you for trusting us !

Thierry Suzan Photography
67000 Strasbourg
France